How much does business IT support cost?

Our support plans start from £35 per user per month and cover your whole team, including monitoring, updates and security, for one fixed fee. If you only need help now and then, you can pay as you go: remote support is £75 an hour and on-site call-outs are £95, including travel and the first 30 minutes. See our pricing page for the details.

How quickly do you respond?

Remote support requests are usually picked up within 30 minutes, and many issues are fixed remotely within minutes. When something needs a visit, we’ll book a Geek to come on-site.

Yes. Our Geeks come on-site across London, and we support businesses anywhere in the UK remotely.

How much does a business website cost?

Our business websites start from £599 and are usually ready in about 15 business days. We code them to load fast and set them up for Google and AI search from day one. Web hosting starts from £15 per website per month, hosted in London on renewable energy with daily backups. See web design for details.

Can we keep our phone number if we change phone systems?

Yes. In most cases your existing business numbers can be moved to a new phone system, so customers keep calling the number they know. Our 3CX cloud phone systems start from £10 per user per month. See business phone systems.

Do you install business networks and Wi-Fi?

Yes. We design and install office networks and Wi-Fi, including cabling, switches, firewalls and access points, then monitor and look after them so your team stays connected. See business networks.

How do I protect my business from scam emails and phishing?

Use three layers: email filtering to stop most scams before they reach the inbox, multi-factor authentication so a stolen password isn’t enough to get in, and short, regular staff training so people know what to look for. Most successful attacks on businesses still start with one convincing email.

Is it safe for my staff to use AI tools like ChatGPT and Copilot?

Yes, with some ground rules. Free and personal AI tools may keep or learn from what you type, so staff shouldn’t paste in client details, passwords or financial information. Business versions, such as Microsoft 365 Copilot, keep your data within your organisation. A short AI policy that says which tools are approved and what can be shared goes a long way.

How are scammers using AI to target businesses?

AI lets scammers write flawless, personalised emails, clone a voice from a short recording, and create fake websites and invoices in minutes. The old warning signs, such as spelling mistakes, are disappearing. Confirm any unusual request for money or passwords through a second channel, like a call to a number you already know.

How do I stop fake invoice and payment redirection scams?

Never change bank details based on an email alone. Call the supplier on a number you already have, not one in the email, to confirm any change. Turn on multi-factor authentication for email, as many of these scams start with a hacked mailbox, and ask your bank about payee name checks.

What is Cyber Essentials, and does my business need it?

Cyber Essentials is the government-backed scheme, run by the National Cyber Security Centre (NCSC), covering five basic controls: firewalls, secure settings, user access control, malware protection and keeping software up to date. It isn’t compulsory for most private businesses, but many government contracts require it, insurers and larger clients increasingly ask for it, and it’s a practical checklist for any business.

What should I do if my business has been hacked or hit by ransomware?

Disconnect affected computers from the network, but don’t turn them off or pay a ransom. Call your IT provider straight away, change passwords from a clean device, and contact your bank if money may have been taken. Report it to Report Fraud at reportfraud.police.uk or on 0300 123 2040 (Police Scotland on 101 in Scotland). If personal information was exposed, you may also need to notify the Information Commissioner’s Office (ICO).

Does my business need cyber insurance?

It’s worth considering. Cyber insurance can cover the cost of recovering systems, lost income while you’re down, and responding to a data breach. Most insurers now expect basics like multi-factor authentication, regular backups and up-to-date software before they’ll cover you, so getting those right also helps if you ever need to claim. Your insurance broker can advise on the right policy.

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Local Geeks

Our London Geeks work close to the businesses they look after, so you always deal with someone who knows your setup.

Most problems are fixed remotely. When a visit is needed, a Geek comes on-site anywhere in London, with remote support across the UK.

IT support in London

Common questions

What business owners ask us most, from pricing and websites to phones, scams and AI.

How much does business IT support cost?

Our support plans start from £35 per user per month and cover your whole team, including monitoring, updates and security, for one fixed fee. If you only need help now and then, you can pay as you go: remote support is £75 an hour and on-site call-outs are £95, including travel and the first 30 minutes. See our pricing page for the details.
How quickly do you respond?

Remote support requests are usually picked up within 30 minutes, and many issues are fixed remotely within minutes. When something needs a visit, we’ll book a Geek to come on-site.
Do you come on-site?

Yes. Our Geeks come on-site across London, and we support businesses anywhere in the UK remotely.
How much does a business website cost?

Our business websites start from £599 and are usually ready in about 15 business days. We code them to load fast and set them up for Google and AI search from day one. Web hosting starts from £15 per website per month, hosted in London on renewable energy with daily backups. See web design for details.
Can we keep our phone number if we change phone systems?

Yes. In most cases your existing business numbers can be moved to a new phone system, so customers keep calling the number they know. Our 3CX cloud phone systems start from £10 per user per month. See business phone systems.
Do you install business networks and Wi-Fi?

Yes. We design and install office networks and Wi-Fi, including cabling, switches, firewalls and access points, then monitor and look after them so your team stays connected. See business networks.
How do I protect my business from scam emails and phishing?

Use three layers: email filtering to stop most scams before they reach the inbox, multi-factor authentication so a stolen password isn’t enough to get in, and short, regular staff training so people know what to look for. Most successful attacks on businesses still start with one convincing email.
Is it safe for my staff to use AI tools like ChatGPT and Copilot?

Yes, with some ground rules. Free and personal AI tools may keep or learn from what you type, so staff shouldn’t paste in client details, passwords or financial information. Business versions, such as Microsoft 365 Copilot, keep your data within your organisation. A short AI policy that says which tools are approved and what can be shared goes a long way.
How are scammers using AI to target businesses?

AI lets scammers write flawless, personalised emails, clone a voice from a short recording, and create fake websites and invoices in minutes. The old warning signs, such as spelling mistakes, are disappearing. Confirm any unusual request for money or passwords through a second channel, like a call to a number you already know.
How do I stop fake invoice and payment redirection scams?

Never change bank details based on an email alone. Call the supplier on a number you already have, not one in the email, to confirm any change. Turn on multi-factor authentication for email, as many of these scams start with a hacked mailbox, and ask your bank about payee name checks.
What is Cyber Essentials, and does my business need it?

Cyber Essentials is the government-backed scheme, run by the National Cyber Security Centre (NCSC), covering five basic controls: firewalls, secure settings, user access control, malware protection and keeping software up to date. It isn’t compulsory for most private businesses, but many government contracts require it, insurers and larger clients increasingly ask for it, and it’s a practical checklist for any business.
What should I do if my business has been hacked or hit by ransomware?

Disconnect affected computers from the network, but don’t turn them off or pay a ransom. Call your IT provider straight away, change passwords from a clean device, and contact your bank if money may have been taken. Report it to Report Fraud at reportfraud.police.uk or on 0300 123 2040 (Police Scotland on 101 in Scotland). If personal information was exposed, you may also need to notify the Information Commissioner’s Office (ICO).
Does my business need cyber insurance?

It’s worth considering. Cyber insurance can cover the cost of recovering systems, lost income while you’re down, and responding to a data breach. Most insurers now expect basics like multi-factor authentication, regular backups and up-to-date software before they’ll cover you, so getting those right also helps if you ever need to claim. Your insurance broker can advise on the right policy.

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Call 020 3637 6095 or fill in the form and one of our friendly Geeks will be in touch.

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