Cancellation and Returns
Last modified: 23/01/2017
If you are contracting as a consumer, you may cancel a Contract at any time within 30 calendar days, beginning on the day you received the Products. You must notify us via durable medium (email / letter) and quote your order number in any communication. Notification by phone is not sufficient.
If you are contracting as a Business / Trade customer, this clause does not apply. Any orders by or on behalf of a business cannot be cancelled once they have been placed. An order will be deemed to be a Business Order, if it is paid via business bank account or business debit / credit card, or a company address or purchase order number has been provided.
You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If required we can arrange collection using our courier, who can collect from most areas of the UK. The cost for collections from most parts of the UK is £35.00 including VAT, however other areas of the UK may cost more. Unless otherwise specified, we do not offer a collection service for Product(s) delivered outside the UK or to the Channel Islands.
The supply of services (namely a Fast-track/priority build service – if ordered) will not be refunded because this service contract will have been fully completed within the cancellation period.
Once the cancelled Products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer for the full amount paid within 30 days including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) less the collection charge we paid for the collection of the Goods if applicable.
Except in the case of faulty or miss-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request. This includes but is not limited to welcome packs, software discs, cables, digital download codes such as games, chassis accessories and peripherals.
Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded. Please see section 28(3)(b) of the Consumer Contracts Regulations 2013 for further information.
A full statement of your legal rights under The Consumer Contracts Regulations 2013 may be obtained in the UK from your local Citizen’s Advice Bureau or Trading Standards Office.
If the goods supplied to you are physically damaged then you should notify us via email or letter within 72 hours of receipt. Failure to notify us within 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care.