Your IT GeekGeekheads Team2018-01-23T14:51:20+00:00 Your personal IT GeekGuy is the easiest way to support your business Your IT Guy ( Geek ) is at the heart of our Techplan support service. He can be scheduled in for regular visits, or simply called upon when required. Why Choose Geekheads FLEXIBLE SUPPORT Our support packages are tailored to meet your business requirements and can easily be scaled up as your business grows. DEDICATED IT GUY With an in-depth knowledge of your business and its systems your IT guy, backed up by a team of IT specialists, will proactively recommend and implement solutions to enhance your IT infrastructure. REMOTE SUPPORT Our IT help desk is manned by experienced technical engineers 24 hours a day 7 days a week. Over 90% of telephone support queries we receive can be fixed remotely. END USER SUPPORT From creating templates and shortcuts to advise on using a new program or operating system. We provide your team with an IT resource on hand to help them get the job done. GUARANTEED RESPONSE TIMES For critical issues requiring onsite support one of our IT technicians will be there within a guaranteed period. For businesses in London we’ll be on-site within 2 hrs. TESTING AND CONFIGURATION Our engineers configure all of your equipment and run it through comprehensive test cycles before it’s delivered. All equipment arrives with your IT Guy attached!